Return / Cancel Policy
RETURN / CANCEL POLICY
If you are unhappy with your decoration purchase you may return it to us in its original, new and slightly used condition within 30 days of purchase with a valid store receipt. We will redesign the firearm or replace it with an original stock version of the firearm.
If you are unhappy with the firearm itself, unfortunately we will not be able to produce a return after 5 business days from the date of the sale. ALL SALES ARE FINAL ON FIREARMS AFTER 5 BUSINESS DAYS. We will deliver a full refund for the decoration purchase price (less the shipping fees and/or promotional discounts) within 30 days from your purchase date.
Online firearms, and customizations and in-store customization purchases, which are cancelled after 5 business days from date of purchase (or denied during the background check) are subject to a 25% fee for firearms alterations and/or restocking.
If you received an out of the box defective item, please contact the manufacturer directly first. If you run into an issue with the manufacturer please contact us and we will help to try to work out a solution.
Ammunition — For safety reasons, we cannot take returns on loaded ammunition. There are no exceptions to this policy. If you have received ammunition that has issues you will need to contact the manufacturer directly. Note, there are federal guidelines manufacturers have to follow as damaged ammunition cannot be returned/shipped. Most manufacturers will make an issue right as they want to keep their good reputation.
Firearms — All firearms and firearms receiver components (complete receiver, barrels, etc.) sales are final. Please trust us to take the time to inspect all firearms and components thoroughly BEFORE posted for sale. Once a new firearm is transferred to you it is considered used, even if unfired. If you need help with warranty repairs/issues we will be happy to help