Return / Cancel Policy
RETURN / CANCEL POLICY
If you are unhappy with your decoration purchase you may return it to us in its original, new and unused condition within 30 days of purchase with a valid store receipt. We will redesign the firearm or bring it back to its original form. If you are unhappy with the firearm itself, unfortunately we will not be able to produce a return. ALL SALES ARE FINAL ON FIREARMS. We will give you a full refund for the decoration purchase price (less any shipping fees and/or promotional discounts) delivered onto the credit card that was used to pay for the decoration purchase. If paid by cash or check we will have to produce and mail you a manual company check which may take up to five (5) business days.
Online firearms or in store special order purchases, which are cancelled after shipped from the distributor to our store (or denied during the background check) are subject to a 20% restocking fee.
If you received an out of the box defective item, please contact the manufacturer directly first. If you run into an issue with the manufacturer please contact us and we will try to work out a solution if we have the item in stock. If you are missing parts you will also need to contact the manufacturer as we only stock complete products.
Ammunition — For safety reasons, we cannot take returns on loaded ammunition. There are no exceptions to this policy. If you have received ammunition that has issues you will need to contact the manufacturer directly. Note, there are federal guidelines manufacturers have to follow as damaged ammunition cannot be returned/shipped. Most manufacturers will make an issue right as they want to keep their good reputation.
Firearms — All firearms and firearms receiver components (complete receiver, barrels, etc.) sales are final. Please trust us to take the time to inspect all firearms and components thoroughly BEFORE attempted sale. Once a new firearm is transferred to you it is considered used, even if unfired. That is manly why we do not do returns on firearms. If you need help with warranty repairs/issues we will be happy to help.